Refund policy

Return

If you want to return an order, please make sure to return the goods within 45 days to get a full refund or to change a product. When you want to return your order please make sure to notify us first so we know we can expect your package. Send us an e-mail at info@saphirmedailledorshop.com.

Our return address is:
Saphir Médaille d'Or Shop
Smitsweg 2
3317 NK Dordrecht
The Netherlands

Exchange

In case you would like to change a product because you accidentally ordered the wrong size or you ordered the wrong product altogether you can simply return the product(s) to us. Please make sure to enclose a note in your package with your order number and description of the product you would like to change. Also, make sure to wrap the return products to protect them from damage during transfer. Preferably in the same box, they got delivered in. As soon as we have received your package we will check if the requested is still in stock and confirm the return shipment. We usually contact you on the same day as your package comes in. We will also send you a new tracking code to confirm that we have shipped your new product(s) to you. We do not refund any costs made by returning your order to us.

Refund

In case you want to have your purchase refunded you can return your order to us within the 45-day return period and we will refund your entire purchase including the original shipping fee to your account within a 14-day period. We will refund the money to the same account with which you made the payment. Please enclose a note in your package with your order number and wrap the items carefully. Preferably in the same box as they got delivered in, to ensure they arrive safely. We will contact you as soon as we have received your package and have refunded your order. Please note that we do not refund any costs made for returning the goods to us.